Troubleshooting · EPG Guide
How to Fix IPTV EPG Not Updating & Blank TV Guides
Staring at 'No Information' across your entire channel list? Here is how to refresh XMLTV EPG data tables and restore full program schedules.
Symptômes
- Channel list shows 'No Information' instead of current show titles
- EPG schedule is offset by several hours (time zone mismatch)
- TV guide stops updating after a few days
Causes possibles
- EPG cache desynchronization on device storage
- Time zone offset mismatch between stream server (UTC) and your local US time zone
- App set to only update EPG on boot rather than scheduled intervals
Solutions
Résolution pas à pas
Force Update EPG in App Settings
In TiviMate Settings > EPG > EPG Sources, select your source and click 'Update EPG'.
Correct EPG Time Zone Offset
In player EPG settings, adjust Time Shift (e.g. -4 hours for EDT, -7 hours for PDT) to align show times with your local clock.
Clear EPG Cache File
In player settings, click 'Clear EPG' followed immediately by 'Update EPG' to download fresh program tables.
Quand contacter le support
Strong 8K USA updates 7-day rolling EPG schedules every 4 hours automatically.
Voir aussi le guide de dépannage complet ou contactez-nous.
Autres problèmes
Diagnostics liés
IPTV Not WorkingBuffering & FreezingInternet Speed & BandwidthError Codes & AuthorizationBlack Screen with Audio OnlyServer Down or UnavailableAccount Expired or RenewalMissing Channels or GroupsISP Blocking & ThrottlingSamsung TV IssuesFirestick Freezing & StorageApp Keeps CrashingVideo Quality & ResolutionAudio Out of Sync
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